Exceptions / non-returnable items

As Good Skin Beauty's product line is considered to be for personal care use, we can not accept returns of used products due to hygienic reasons. 

We always recommend consulting a medical professional to determine if any of our products are right for you prior to placing an order with us. 

Please get in touch with us if you have questions or concerns about your specific item.

Lost packages

It’s always frustrating when shipping errors happen! Please let us know immediately if your package has not arrived.

We will start an investigation with the shipping carrier. These investigations require the cooperation of the customer to complete the affidavit in a timely manner.

Once the affidavit is completed, it usually takes the insurance company 10 business days to complete the investigation. Once the investigation is completed, we will be in touch with you to confirm the next steps. If the insurance claim is approved, we will either issue you a full refund or send you a replacement package.

You have 35 days from the shipping date to let us know of issues with your order. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You have 35 days from the shipping date to let us know of any damages or issues with your order. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.